Shipping policy

Shipping Policy for sister weekend yarn co.

Shipping Overview

At sister weekend yarn co., we are committed to ensuring that your delicious, hand-dyed yarns arrive safely and promptly! 

Processing Time

  • Order Processing: All orders are processed within 2-3 business days. Please note that orders are typically not shipped on weekends or holidays.
  • Custom Orders: Custom-dyed yarn orders may require additional processing time. We will communicate the estimated time frame for these orders when they are placed.

Domestic Shipping

  • Shipping Methods: We ship via USPS.
  • Shipping Rates: Shipping rates are calculated based on the weight of your order and the selected shipping method. Rates will be displayed at checkout.
  • Free Shipping: We offer free standard shipping on domestic orders over $100. This will be automatically applied at checkout.

International Shipping

  • We do not ship internationally at this time. We need more time to figure out the best solution for this!

Shipping Confirmation and Order Tracking

  • Order Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • Tracking: You can track your order using the tracking number provided in the confirmation email. Please allow 24-48 hours for the tracking information to become available.

Shipping Address

  • Accuracy: Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at sisterweekendyarnco@gmail.com. We will do our best to accommodate changes, but cannot guarantee adjustments if the order has already been processed.

Delivery Issues

  • Lost or Stolen Packages: If your package is lost or stolen, please contact us at sisterweekendyarnco@gmail.com. We will work with the carrier to resolve the issue.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately. We will arrange for a replacement or refund as needed.

Delays

  • Unexpected Delays: While we strive to ensure timely delivery, please note that delays can occur due to unforeseen circumstances such as weather, holidays, or carrier issues. We appreciate your patience and understanding in such cases.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to us at sisterweekendyarnco@gmail.com. We are here to help!

Thank you for choosing sister weekend yarn co.! We appreciate your business and support more than we could ever explain in words.